FAQ
Questions,
answered.
Can I subscribe to a Starter Kit?
No. Starter Kits are your entry point into Pro Lash. Once you find your style, subscribe to that lash as a 3-pack refill.
Can I subscribe to Essentials?
No. Essentials is designed to be an easy grab whenever you need it. Just reorder when you're ready.
Can I skip or cancel?
Yes to both, just simply log into you account. Please do it at least 48 hours before your next charge. Once an order processes we can't cancel that shipment.
Can I change my lash style?
Yes. Swap your style anytime from your account before your next order ships.
How do I choose my delivery schedule?
When you subscribe to a product you'll choose your interval — every 30, 45, or 60 days. You can update it anytime from your account.
How do I choose my delivery schedule?
Choose every 30, 45, or 60 days when you subscribe. Update it anytime from your account.
Is shipping free on every renewal?
Yes. Every renewal ships free, no minimum required.