Shipping Policy

Shipping Policy

Order processing, delivery, and shipping, & handling charges

All orders are processed and shipped on business days, Monday through Friday, excluding all major US holidays. Orders placed on Saturday and Sunday will be processed on the next business day.

In honor of Memorial Day, we will be closed on Monday, May 27

 Standard orders

Standard shipping on all US orders. Orders will be processed in 1-2 business days if your order is received by 7:00 AM. MST, depending on product availability. Orders received after 7:00 AM. MST will be processed on the next business day. Please allow 3 to 7 business days for your order to arrive. Please note, that USPS Priority Mail is not a guaranteed expedited shipping method. 

- All shipping rates are determined by courier and not by Pro Lash.

-The order total amount is in US dollars, and international customers may have to pay exchange rate difference and customs fees.

 

Shipping Details

Ground

The cost depends on location. (2-7 business days as it goes on a semi-truck) 

2-day

2-3 business days via UPS. Orders will be processed the same day the order is placed if your order is received by 7:00 AM. MT, depending on product availability. Orders received after 7:00 AM. MST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.

Overnight

1-2 business days via FedEx and UPS. The cost depends on location. Orders will be processed the same day the order is placed if your order is received by 7:00 AM. MST, depending on product availability. Orders received after 7:00 AM. MST will be processed on the next business day. All overnight orders placed on Friday will not be delivered until Monday. Overnight orders may require a signature upon delivery.

International

3-7 business days via UPS/DHL Express. The cost depends on location. All International shipping costs are through DHL and UPS.  Shipping costs include all duties and fees. Orders will be processed the same day the order is placed if your order is received by 7:00 AM. MST, depending on product availability. Orders received after 7:00 AM. MST will be processed on the next business day. International orders cannot be expedited.

Estimated Delivery Dates

We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email. Please track your shipments, as Pro Lash is not responsible for lost or stolen packages.

Note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.

Shipping Rules & Restrictions

Overnight, 2-day, and Priority shipping methods are unavailable for U.S. Territories and specific locations in Alaska and Hawaii.

If you have any questions concerning the shipment of your order, you may contact our Customer Service Department via email (support@prolash.com) or call us at  855-436-0661, or Chat with Customer support.

Orders shipped to P.O. Boxes and APO/FPO addresses must be sent via the United States Postal Service.

You are responsible for verifying the shipping address and may be charged in case of invalid address costs.

In rare cases that a package is refused and shipped back to Pro Lash, the items must be received in the same condition as sent to the receiver, and we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees billed by the carrier will be deducted from the refund amount.

Shipping Protection


Pro Lash, Inc.. is proud to partner with Navidium Shipping Protection. They offer premium package protection for your online orders. When you add Navidium Shipping Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise.

 By deselecting Navidium Shipping Protection at checkout, Pro Lash, Inc. is not liable for lost, stolen, or damaged in-transit items.

Purchased Navidium Shipping Protection and need to file a claim?

Please e-mail support@prolash.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Product Availability

We make every effort to try and ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out-of-stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.

Order & Changes

To serve you better, prolash.com will process your order immediately after you click the “Place Order” button. For this reason, we will not be able to cancel or change your order once you have submitted it.